This section describes the essential skills and knowledge and their level required for this unit

Required skills

analytical skills to interpret documentation assess risk estimate costings and budget needs and provide cost analysis for services provision

communication skills to negotiate and consult with relevant people

computing skills to access the internet and web pages prepare and complete online forms lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information

organisational skills to schedule and meet time lines and client requirements and to plan complete and review project processes

research and evaluation skills to source information and resource requirements for facilities and amenities use survey techniques and review and evaluate processes

technical skills to schedule tasks report outcomes and design monitoring systems and processes

Required knowledge and understanding

building codes and relevant Australian standards

building control legislation

industry benchmarks on performance levels

limitations of work role responsibility and professional abilities

OHS issues and requirements

organisational and professional procedures ethical practices and business standards

planning methods and techniques

relevant federal and state or territory legislation and local government regulations related to

consumer protection

environmental issues

equal employment opportunity EEO

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales leasing and management

types of facilities and amenities within the property industry

Overview of assessment

This unit of competency could be assessed through practical demonstration of providing facilities and amenities and associated services for property users Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

coordinating the implementation of facilities and amenities ensuring equipment and services meet manufacturer and supplier specifications and expenditure and resource use are monitored against budgets

evaluating effectiveness of facilities and amenities and feedback from users and making recommendations for improvements to processes

identifying requirements of facilities and amenities through consultation with clients and others and by reviewing documentation

knowledge of organisations practices ethical standards and legislative requirements associated with providing facilities amenities and associated services for property users

planning the provision of facilities and amenities incorporating strategies for monitoring and reporting risk management resource needs and gaining necessary approvals

Context of and specific resources for assessment

Resource implications for assessment include

a registered provider of assessment services

assessment materials and tools

candidate special requirements

competency standards

cost and time considerations

suitable assessment venue and equipment

workplace documentation

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Facilities and amenities may relate to:

Relevant people may include:

Clients may include:

Consultative processes may include:

Organisational requirements may be outlined and reflected in:

Relevant documentation may include:

Specialist advice may be sought from:

Resources may include:

Contingencies may relate to:

Evaluation methods could be qualitative or quantitative and may include:

Feedback may be sought from:

Users may include:

Business equipment and technology may include: